Contact & FAQ’s

Yes. Most orders require a deposit before production begins — typically 50% upfront, with the balance due before shipment. For established clients on net terms, we can discuss payment structures that fit your accounts payable process.

Payment methods accepted include ACH/wire transfer, check, and credit card. ACH is preferred for larger orders.

Pricing is based on four components: the product unit cost (which decreases as quantity increases), decoration setup charges, any applicable artwork fees, and shipping.

For screen printing, setup is $15 per screen (one screen per color). For embroidery, digitizing the design is typically a one-time charge. These setup fees are paid once — reorders after the first run use the same setup at no additional charge.

We build all quotes at a margin that ensures quality sourcing, professional execution, and a guaranteed timeline. We don’t compete on the lowest price — we compete on the order going right the first time.

Minimums vary by product and supplier. As a general rule: screen printing typically starts at 12 units, embroidery at 12–24 units, and most hard goods (drinkware, tech accessories) at 24–48 units.

For smaller quantities, we can often source from suppliers with lower minimums — unit pricing will be higher, but it is frequently possible. Tell us what you need and we’ll find the most cost-effective path.

Supplier costs, shipping rates, and product availability change — sometimes weekly. A quoted price is based on the cost structure at the time of the quote. After 15–30 days (noted on your Sales Order), we need to reconfirm pricing with the supplier before committing.

This protects you from signing based on pricing that may no longer be available, and it protects us from absorbing cost increases that weren’t in the original quote.

Always. No Monarch 73 order enters production without a signed virtual proof from the client. The proof shows the artwork in the correct colors, at the correct size, in the correct placement on the product.

You’ll receive a PDF or image proof via email. Once you approve it in writing, we submit to production. If you need changes, we revise until it’s right — there is no limit on proof revisions before approval.

We conduct quality control on all orders before they ship. If a defective item reaches you despite that, we resolve it. The type of resolution depends on the nature of the issue — replacement items, credit, or a partial refund — and we’ll work with you and the supplier to find the right path quickly.

Because every Monarch 73 order ships with a detailed packing slip and documentation, we have a clear record of exactly what was ordered, approved, and shipped — which means disputes are resolved in days, not weeks.

Your In Hands Date (IHD) is the date you need the finished goods in your hands — not the ship date, not the estimated arrival, but the date you physically need them.

In the promotional products industry, the IHD is the most critical date on any order. We plan every timeline backward from it: production days + transit time + buffer = your order-by date. Missing an IHD can mean arriving at an event with no merchandise, or launching an onboarding program without the welcome kits.

Always lead with your IHD when reaching out. It’s the first thing we need to confirm whether your timeline is achievable — and we’ll tell you truthfully if it isn’t.

Standard production time is 10–15 business days from artwork approval to shipment, depending on the product and decoration method. Faster turnaround is available for most products — rush production typically adds a fee.

We always build timelines backward from your In Hands Date (IHD) — the date you need goods in your possession. If your IHD requires us to move faster, we’ll tell you immediately and give you honest options rather than overpromising.

Yes. PMS (Pantone Matching System) color matching is available for most decoration methods and is something we take seriously. Your brand colors are part of your brand identity — a product that looks off-color reflects on your company, not the vendor.
When you provide your Pantone codes, we communicate them directly to the supplier and confirm matching before production begins. PMS matching typically adds $20 per color to the order.

If you don’t have your Pantone codes on hand, we can help you identify the closest match from your existing brand assets.

Both. If you have existing brand files, we’ll work with them directly. For screen printing and most decoration methods, we require vector artwork (AI or EPS format) — if your files aren’t vector-ready, we can have them converted through our design partners, typically within 24–48 hours.

If you need artwork created from scratch or a layout designed for a specific product, we can coordinate that as well. Design fees apply and will be quoted upfront.

Screen printing — best for flat graphics on apparel and flat surfaces, typically 1–6 colors.
Embroidery — dimensional, premium finish, ideal for hats, polos, and bags.
DTG (direct-to-garment) — for full-color photographic prints on fabric.
Laser engraving — permanent, elegant, used on drinkware and tech accessories.
Pad printing — for pens, small items, and hard surfaces.
Heat transfer — versatile, works on a wide range of materials.
We will recommend the right method based on your artwork, product, and budget.

Through our ASI membership (#275411), we have access to over 3,500 suppliers and virtually every product category in the promotional products industry — apparel, bags, drinkware, tech accessories, office items, wellness products, packaging, and more.

Popular categories we work with regularly include branded tumblers, embroidered hats and apparel, custom notebooks, pens, tote bags, and full welcome kits. If a product can carry a logo, we can source it.

Yes. Kitting is one of our core capabilities. We receive all the individual products at our location, assemble them into branded kits per your specification, and ship them to a single destination or individual addresses.

A typical welcome kit might include a branded t-shirt, notebook, tumbler, pen, and personalized welcome card — all assembled in a branded box with tissue paper and a sticker seal. We’ve handled kit runs from 50 to 15,000 units. The process, documentation, and quality standard are the same at every scale.

Yes — this is one of the services we do best. An ongoing merchandise program with Monarch 73 typically includes a dedicated product catalog, pre-negotiated pricing, recurring replenishment orders, and a consistent quality standard across every order.

Clients with ongoing programs stop managing vendor relationships, chasing quotes, and tracking down orders. That work moves to us, and they focus on how the merchandise is used — not how it’s sourced.

An eStore is a branded online merchandise portal — a private store where your employees, clients, or members can browse and order branded items directly. Monarch 73 builds, manages, and fulfills from eStores on behalf of our clients.

We handle the product sourcing, store setup, order fulfillment on each purchase, inventory monitoring, and replenishment. Your team gets a link to a store that looks like your brand — not a generic vendor portal.

eStores are particularly popular with HR teams running employee gifting programs, and with membership organizations that want to offer branded merchandise without managing a fulfillment operation.

Most promo vendors are order-takers. You send them what you want, they produce it and ship a box, and the relationship ends there. If something goes wrong, you’re chasing a support ticket.

Monarch 73 operates differently. We review your brief and ask questions if the product or spec isn’t the best choice for your goal. We proactively communicate throughout production. We send tracking before you ask. Every order ships with documentation. And when something goes wrong — which happens in every supply chain — we absorb it and solve it quietly rather than making it your problem.

We are also ASI-verified (#275411), which means we have access to vetted suppliers, industry pricing, and the professional infrastructure to handle programs that a standard online print shop cannot.