Privacy Policy

1. Introduction

Monarch 73 LLC (“Monarch 73,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (monarch73.com) or engage our services.

By using our website or providing your information to us, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you interact with us, including:

Name, job title, and company name
Email address and phone number
Mailing and shipping addresses
Order details, product preferences, and project specifications
Payment information (processed securely through third-party payment processors)
Any other information you include in contact forms, emails, or consultation requests

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and browser type
Device type and operating system
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from business partners, marketing platforms, or publicly available sources to support our Services and marketing efforts.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill orders, including production, shipping, and delivery
To communicate with you about quotes, orders, proofs, and project updates
To respond to inquiries and consultation requests
To manage your account and maintain our business relationship
To send marketing communications about our services and promotions (with your consent or where permitted by law)
To improve our website, services, and customer experience
To comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: With trusted third-party vendors who assist with order fulfillment, shipping, payment processing, email delivery, and website analytics. These providers are contractually obligated to protect your information and use it only for the services we engage them to perform.
Business Partners: With manufacturing and decoration partners as necessary to produce your custom orders. Only the information required to complete your order is shared.
Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Monarch 73, our clients, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly (e.g., session management, security).
Analytics Cookies: Help us understand how visitors interact with our site so we can improve functionality and content.
Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal and contractual obligations.
Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Restriction: Request that we limit how we use your information in certain circumstances.

To exercise any of these rights, contact us at hello@monarch73.com. We will respond to your request within 30 days.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, Monarch 73 does not sell personal information.

To exercise your CCPA rights, contact us at hello@monarch73.com.

10. Children’s Privacy

Our website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Monarch 73. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Users

If you access our website or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and Puerto Rico. By using our website or providing your information, you consent to such transfer and processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Monarch 73 LLC

Email: hello@monarch73.com

Phone: (518) 666-2724

Address: 151 Calle San Francisco, PMB 5576, San Juan, PR 00901-1660, USA