Terms & Conditions
1. Agreement to Terms
By accessing or using the Monarch 73 website (monarch73.com) or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.
These terms constitute a legally binding agreement between you and Monarch 73 LLC (“Monarch 73,” “we,” “us,” or “our”), a company headquartered in Puerto Rico with operations in New York.
2. Services
Monarch 73 provides premium branded merchandise, corporate gifting solutions, company store management, trade show support, and related services (“Services”). All Services are provided on a business-to-business (B2B) basis unless otherwise agreed in writing.
3. Quotes, Orders & Pricing
3.1 Quotes
All quotes provided by Monarch 73 are valid for the period specified on the quote. If no expiration date is stated, quotes expire 30 days from the date of issue. Pricing is subject to change after expiration.
3.2 Orders
An order is considered confirmed upon receipt of a signed proof approval, a completed order form, and any required deposit payment. Monarch 73 reserves the right to decline any order at our discretion.
3.3 Pricing
All prices are quoted in U.S. dollars unless otherwise specified. Pricing does not include applicable taxes, shipping, or handling fees unless explicitly stated. Additional charges may apply for rush orders, custom packaging, or special delivery requirements.
4. Payment Terms
- A deposit of 50% is required to begin production on all custom orders unless otherwise agreed in writing.
- The remaining balance is due upon completion and prior to shipment.
- Payment methods accepted: ACH transfer, wire transfer, credit card, or check.
- Invoices not paid within 30 days of the due date may be subject to a late fee of 1.5% per month on the outstanding balance.
- Monarch 73 reserves the right to suspend or cancel in-progress orders for accounts with overdue balances.
5. Proof Approval & Production
Monarch 73 will provide digital proofs or samples for client approval before production begins. The client is responsible for reviewing all proofs carefully, including but not limited to spelling, logos, colors, sizing, and placement.
Once a proof is approved in writing (including email), Monarch 73 is not responsible for errors that were present on the approved proof. Changes requested after proof approval may result in additional charges and production delays.
6. Shipping & Delivery
6.1 In-Hands Dates
Monarch 73 will make every commercially reasonable effort to meet agreed-upon in-hands dates. However, delivery dates are estimates and not guarantees. Delays caused by shipping carriers, customs, acts of nature, supplier delays, or incomplete client information are outside our control.
6.2 Shipping Costs
Shipping costs are the responsibility of the client unless otherwise agreed in writing. Shipping charges will be included in the final invoice.
6.3 International Orders
International shipments may be subject to customs duties, import taxes, or brokerage fees, which are the sole responsibility of the client.
7. Returns, Cancellations & Refunds
7.1 Custom Orders
Due to the custom nature of branded merchandise, all sales are final. Custom orders cannot be returned, exchanged, or refunded once production has begun.
7.2 Defective Products
If products arrive damaged or defective, the client must notify Monarch 73 within 7 business days of delivery with photos and a description of the issue. We will, at our discretion, replace defective items or issue a credit toward a future order.
7.3 Cancellations
Orders may be canceled before production begins, subject to a cancellation fee of up to 25% of the order total to cover sourcing, design, and administrative costs. Orders cannot be canceled once production has started.
8. Intellectual Property
8.1 Client Materials
The client represents and warrants that all logos, artwork, images, and other materials provided to Monarch 73 are owned by the client or that the client has the legal right to use and reproduce them. The client agrees to indemnify and hold Monarch 73 harmless from any claims arising from the use of client-provided materials.
8.2 Monarch 73 Materials
All original designs, mockups, concepts, and creative work produced by Monarch 73 remain the intellectual property of Monarch 73 until full payment is received. Upon full payment, ownership of the final approved design transfers to the client for the agreed-upon use.
8.3 Portfolio Rights
Monarch 73 reserves the right to feature completed work in our portfolio, website, and marketing materials unless the client requests otherwise in writing prior to the start of the project.
9. Limitation of Liability
To the maximum extent permitted by law, Monarch 73’s total liability for any claim arising out of or related to these terms or our Services shall not exceed the total amount paid by the client for the specific order giving rise to the claim.
Monarch 73 shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, or business interruption, regardless of the cause of action.
10. Force Majeure
Monarch 73 shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, supply chain disruptions, shipping carrier failures, or acts of war or terrorism.
11. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement. This obligation survives the termination of any agreement between the parties.
12. Website Use
- You may use the Monarch 73 website for lawful purposes only.
- You may not reproduce, distribute, or create derivative works from any content on this site without written permission.
- Monarch 73 is not responsible for the content, privacy practices, or availability of any third-party websites linked from our site.
13. Governing Law & Dispute Resolution
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico, without regard to its conflict of law provisions.
Any dispute arising under these terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in San Juan, Puerto Rico, in accordance with the rules of the American Arbitration Association.
14. Changes to These Terms
Monarch 73 reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting to the website. Continued use of the website or Services after changes are posted constitutes acceptance of the revised terms.
15. Contact Information
If you have questions about these Terms & Conditions, please contact us:
Monarch 73 LLC
Email: hello@monarch73.com
Phone: (518) 666-2724
Address: 151 Calle San Francisco, PMB 5576, San Juan, PR 00901-1660, USA
